Knowledge Paradox & a Competency Framework for Knowledge Management

Overload - objective to learn something new
Seductive Technology - promise > capacity to use (culture lags)
Business as Unusual - old leverage of physical assets

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Competency Analysis (from BT seminar 2000)
Learn - Innovate - Collaborate - Integrate - Lever
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Learn - BUILDING KNOWLEDGE - prepared Mind
- response to opportunity / threat
- competing on foresight

Innovate - CREATING KNOWLEDGE - open mind
- foster creativity, value ideas
- capture flow of ideas - process
- adapting physical spaces
- rewarding
- execute fast

Collaborative - SHARING KNOWLEDGE - collective mind
- community, sustainable relationship = share knowledge, working together with feedback

Integrate - STRUCTURING KNOWLEDGE - connected mind
- (Knowledge plus Knowledge) K+K = Value
- Connection outside usual boundaries
- Visibility / Transparency
- adapt and integrate change
- long planning cycles - dynamically reconfigure organisation

Lever - USING KNOWLEDGE - productive mind
- make productive use of resources and assets
- knowledge grows with sharing
- smart decisions on share/ protect