Monday 2 January 2006


Everybody communicates! Modern research shows us that communication has three different but important elements.

WORDS (12%)
the actual written 'symbols' that are spoken - 'the map is not the territory'.

the way the words are spoken; differences in: words, tone, inflection, dialect, tming and errors.

the physical 'cluster' which is not spoken.

The percentages indicate how much each element contributes to the communication process in a 'face-to face' meeting.

How easy is it to change?

There is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things." Machiavelli

p = h + d where

performance = habit plus drive

"Give me the strength to change what can be changed, the patience to accept what cannot be changed and the wisdom to distinguish the one from the other."

On Integration, Consolidation, Reorganisation, etc...

"We trained hard, but it seemed that every time we were beginning to form up into teams, we would be reorganised. I was to learn later in life that we tend to meet any new situation by reorganising, and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralisation."
Caius Petronius, AD 66