Change

Change agents need more than raw analytical power to solve complex business problems; interpersonal skills are also critical if they are to lead others through change. Important traits for a potential change agent include empathy, strong communication skills, perseverance in the face of challenge or ambiguity, and an ability to deal with conflict constructively.

Change agent teams must also make a strong effort to hire people with an appropriate mix of skills. A balance should be struck between young “academic types” who have strong analytical capabilities and seasoned managers who have proven track records within the organisation. Working together, these two types of employees complement each other, broadening the team’s skill base and providing for the two-way transfer of knowledge and capabilities within the team.

Smile and the whole world smiles with you.

A smile costs nothing but gives much.
It enriches those who receive without making poorer those who give.
It takes but a moment but the memory of it sometimes lasts forever.
None is so rich or mighty that he can get away without it, and none is so poor but he can be made rich by it.
A smile creates happiness in the home, fosters goodwill in business and is the countersign of friendship.
It brings rest to the weary, cheer to the discouraged, sunshine to the sad, and is nature's best antidote for trouble.
Yet it cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away.
Some people are too tired to give you a smile.
Give them yours, as none needs a smile so much as he who has no more to give.